Your profile, password and two-factor authentication

Your profile belongs to your account, not to an organisation. Changes you make here apply in every organisation you belong to.

Your details

1. Open Settings, then Profile.
2. Under Personal Information, change your First Name, Last Name and Role in Company (your job title).
3. Select Save.

To upload a profile picture, click the picture and choose an image file of up to 5MB.

Your email address cannot be changed here. The page says to contact support to change it.

The language StockBold is shown in is in Settings, then Preferences. It is saved to your account and used on every device you sign in on.

Changing your password

1. Open Settings, then Profile.
2. Under Change Password, enter your Current Password.
3. Enter the New Password, at least 8 characters.
4. Type it again in Confirm New Password.
5. Select Change Password.

If the current password is wrong, nothing changes and the page says so.

If you forgot your password

1. On the sign-in page, select Forgot password?
2. Enter your email address.
3. Select Send Reset Link.
4. Open the email.
5. Follow its link to Set New Password.
6. Enter the new password.
7. Select Reset Password.
8. Sign in with the new password.

For your safety, the page says the same thing whether or not the address has an account. If you ask again within a couple of minutes, no second email is sent: the link in the first one still works. A link that has expired or been used shows Invalid Link with Request New Link.

Two-factor authentication

Two-factor authentication adds a second step when you sign in. After your password or the Google button, you enter a 6-digit code from an authenticator app on your phone, such as Google Authenticator or Authy. Someone who learns your password still cannot get in without your phone.

1. Open Settings, then Profile.
2. Find Two-Factor Authentication.
3. Select Enable 2FA.
4. Scan the QR code with your authenticator app, or type the code shown under it into the app.
5. Enter the 6-digit code the app shows.
6. Select Verify & Enable.

The section then says 2FA is enabled. From the next sign-in, StockBold asks for the code on a page headed Two-Factor Authentication: enter the code from your app under Authentication Code and select Verify.

The code is also asked for before you delete your account or an organisation.

To turn off two-factor authentication:

1. Select Disable 2FA under Two-Factor Authentication.
2. Enter the current code from your authenticator app to confirm.
3. Select Disable 2FA.

Your permissions

On Profile, Your Permissions shows your role in the organisation you are in and lists every permission, ticked when you hold it. To change it, ask the owner or an administrator: see How permissions decide what each person sees.