Supplier Claims
Photographs, comments and a claim's history
Open a claim to see what was reported, add photographs, discuss it with colleagues, and review who did what and when.
A quality claim is supported by evidence. Open a claim to review what is recorded against it, add evidence and comments, and see its history.
Open a claim
- Open the Supplier Claims page.
- Click anywhere on the claim's row or one of its product rows, other than on a link.
You can also open the claim by clicking its number in the Supplier claims in progress box on a product's page.
Review a claim
The claim shows its number and status, where the goods are, the replacement order if one is linked, and the units claimed and their value. It then shows each product with To resolve and Value. A Record what happened box appears when a replacement has arrived for units you still hold.
Reported contains the note written when the defect was raised, followed by comments added since. Photographs and documents contains images and PDFs, with a box to drop more onto. Claim history contains every dated, attributed event and is collapsed until you open it.
Add photographs and documents
Drag photographs onto the drop zone, or click it to browse. Images and PDFs are accepted. A picture of the damage and the supplier's written response are the two that matter.
Your plan sets the size limit for a single file, and attached files count towards your plan's storage.
Add comments
The note written when the claim was raised cannot be edited. It preserves what was first reported in the dispute record. Use a comment for anything learned afterwards; each comment carries your name and the time.
Writing comments requires a plan with comments: the Starter plan and above. Without it, an upgrade invitation takes the place of the comment box, and earlier comments stay readable.
Remove photographs or comments
You can remove a photograph or a comment you added yourself. You cannot remove someone else's, even with permission to manage claims: a colleague cannot remove dispute evidence on your behalf.
If the claim should never have existed, deleting the whole claim removes all of it.
View claim history
The history shows who did what to the claim and when, such as who released the units and on what day, who cleared the claim, and who wrote off the remainder.
It records the claim being opened, units released, units recorded as already left, a withdrawal, a replacement order linked or unlinked, a replacement received, the claim settled or short-closed, held units moved to another warehouse, units kept, a release corrected or removed, a comment and a file.
Each entry names the person and the moment, with the figures recorded at the time, such as the quantity. Amounts show only if you can see inventory values.
You can also open the same history from History in the claim's actions menu. It is available to everyone who can view claims.
Claims raised before the history was introduced show an empty timeline rather than a reconstructed one. A reconstructed entry would look like a recorded one while missing the date and the person.