Supplier Inbox
The supplier inbox: what it is and who can use it
The Supplier inbox files your email with suppliers under each supplier, with their open orders and attachments beside it. Each person has their own inbox. Reading starts on Starter, replies from StockBold on Pro, and live mail on Business.
The Supplier inbox, in the main menu, shows your email with suppliers, grouped by supplier and conversation. Beside each conversation, you see its attachments, the purchase orders it is about, and the supplier's contact, payment terms and open orders.
How mail reaches the inbox
Set up one of two methods once in Settings, then Supplier mail: forward supplier mail from your mailbox to your personal StockBold address, or connect your mailbox and let StockBold read it.
A connected mailbox also brings in your own replies and past mail, and can send replies from StockBold. See Forward your supplier mail to StockBold and Connect your mailbox.
Who can see your mail
The inbox is personal. You see only the mail that reached StockBold through your own forwarding address or your own connected mailbox. When a colleague received the same email, each of you has your own copy: what you read, move, delete, link or mark changes only yours.
You need the View Supplier Mail permission. By default, the Admin, Organization Manager and Purchasing roles have it. If your account is limited to certain departments, you see only the mail of the suppliers in your departments.
Which plans include it
| Plan | What you can do | Mailboxes | Past mail when you connect |
|---|---|---|---|
| Free | Not included | None | None |
| Starter | Read your supplier mail; replies open your mail app | 2 | Up to 3 months |
| Pro | Also reply, reply all and forward from StockBold | 5 | Up to 6 months |
| Business | Also live mail: new mail arrives within seconds | 25 | Up to 12 months |
| Enterprise | Everything in Business | Unlimited | Up to 12 months |
Mailboxes are counted for the whole organisation. A member counts once, from the moment they connect a mailbox or create a forwarding address, whether they use one way or both. When every mailbox of the plan is taken, the next member cannot connect or create an address until the plan is raised; members who already have one keep it.
On a plan without the supplier inbox, its menu entry shows a lock, and the page shows what the inbox does with an invitation to upgrade.
If your plan no longer includes it
No new mail arrives. Settings, then Supplier mail shows Paused: your plan no longer includes the supplier inbox. If you forward your mail, you get a Supplier mail forwarding paused notification. The mail already in StockBold stays, and you can still read it.
When the plan includes the inbox again, a connected mailbox picks up by itself. Forwarding needs a new address: open Settings, then Supplier mail, create a new address and put it in your mailbox's forwarding rule. The old address no longer works.